Privacy policy

Data Privacy and Protection

ACRO GROUP s.r.o. guarantees that personal data of all customers are stored and saved with regard to its maximum security. We manage only such data that are needed for smooth operation of our e-shop and other services. Privacy policy of your data such as – name, address, phone number, email or bank details – is very important to us. Managing and saving of these personal data is important to us. We manage your data to make sure we can offer you personalized services and to show you specific information in your personal account (e.g. individual prices, different shipping addresses, or other documents). These data are used in regard of each order and need of shipment. ACRO GROUP s.r.o. assures you that without your permission we will not use your data for any other purpose. In any case we are not selling your personal data / we are not giving them to third parties (except recipients of your data – e.g. carriers). Please don’t hesitate to contact us with any question you might have about your privacy policy. Our goal is to guarantee the maximum level of protection of your data and privacy. If, for any reason, you decide to erase all your personal data from our record, we will put our maximum effort to help you with your decision.

Who are we:

ACRO GROUP S.R.O. s.r.o. based in Františka Diviše 1275, 104 00 Prague 22, Czech Republic and we are the administrator of your personal data complying the number 4 paragraph 7 of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - hereafter GDPR. If you have any questions or prompts, you can contact us on our phone number 00420 777 988 689, or email info@dlcz.cz or by the Czech mail to our stated address. We will reply to you as soon as possible.

What data we store and why?

For communication with our identification system we need to know your personal data. This data is your name, last name, address, email, phone number. We use this data to manage our transactions (goods shipment, offers management, personal contact with you as our customers), and storing of settled and preferred policies (discount categories, netto prices, shipment addresses). This data is stored just for the time needed for the legal activities coming from our terms of contract, or until you will say otherwise. If you would like to make just one time order and you don’t want us to store any of your personal data (e.g. for access to our e-shop), we recommend you to use shopping without registration. Your data collected this way will remain stored only for the legal time purposes (which is guaranty, or legal time frame for storing the invoices). After this period your data will be deleted.

Newsletter

If you are interested in our newsletters, check the appropriate box during the registration. The changing (on/off) can be done in the menu – my account. In these monthly newsletters you will be informed about news, discounts and sales.

Who can access your data

Your personal data are managed only for the purposes of transactions by the ACRO GROUP s.r.o. company with the exception of receivers of personal data – shipping companies which are providing the shipment of goods to you. They will receive your shipping address and phone number for each of your orders. We will not sell your personal data and we will also not pass them to any third parties. We proclaim that your personal data will only be accessed by people in charge.

 

Your rights

If you are using online access to our web shop ksmotorshop.com, you have the option to change the settings, correct any inaccurate data or completely delete your account. You can get into these settings by signing in. After deleting your account, your further access will not be granted. You can contact us at any time and request the deletion of your customer account. To take the step of complete cancelation of your customer account we oblige only if it is not in conflict with any legal regulation (e.g. your previous order and invoice to which there is a guaranty, or the obligation to archive the invoices for the legal time only). Further, you have the right to file a complaint with the Personal Data Protection Office if you believe your Privacy right was violated.

What will happen if you decide not to grant the approval with processing of your personal data?

It means that you no longer want to cooperate and have any further contact with us, and that you want all your personal data deleted. In this case your access to the online account will be deleted. If your account can be accessed by various users, only the one asking will be canceled. If you would like to cancel access for all the users, it needs to be done from the specific usernames, or you can contact us directly. In case of previous orders all personal data will be deleted after the legal time terms (guaranty, legally stated time for keeping the invoice records).

Cookie Policy

Cookies are small text files placed by a website onto your device through your web browser. Cookies are widely used to make websites work more efficiently for the visitor, e.g. remembering previous selection. Some cookies collect information like browsing and buying behaviour. By using the ACRO GROUP S.R.O. website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us.

Why we use cookies?

Cookies have many purposes. For general browsing and purchasing on our website some are very useful, for example, remembering that you logged in, what items are in your basket and serving content tailored for you. Cookies allow our analytics tools to see how you like to use our website, helping us to improve your experience. Cookies are also used to present you with appropriate product groups from us.

What kind of cookies we use?

There are two broad categories of cookies: Session cookies – These generally remain on your device until you close your browser, when they are automatically deleted. Session cookies tend to be important for a smooth online shopping experience tracking you through the site, for example, remembering items in your basket. Persistent cookies – These remember you for a set period of time and can be deleted manually. You may return to our website some days later and some of your settings could be remembered.

Managing your cookies

You have many options to manage cookies on your device, by changing your web browser settings. Options can include preventing cookies from being accepted, or switching on a notification for when you receive a new cookie.

Disabling cookies may decrease your online shopping experience on our website and other websites. We strongly advise taking care with making changes in your browser settings.