FAQ

Can I shop online at ACRO?

You can browse our assortment online to check inventory and look up vehicle application specific parts.

 

How do I look up a part for my vehicle?

Enter your year, make, model into the vehicle drop down, and navigate categories to find the part you are looking for.

 

How do I check on product availability and store inventory?

Please ensure you have a store selected when you are browsing on ACRO. This will display the inventory of the product you are viewing at your selected store.

 

How long will it take to process my reserve order?

Reserve online requests are usually processed in approximately 5 hours during operational business times. This time may vary based on many factors outside of our control.

 

How long will the store hold my order?

Stores will contact you once your order is ready. They will hold the item for 48 hours before returning the item to inventory and cancelling the reservation.

 

What happens if the store does not have my order in stock?

If you place an order and the product is not found in inventory, the store will do its best to order the product in for you and give you a time that it will arrive. If the part is no longer available, they may suggest an alternate product, if available. Pricing may vary on alternate products.

 

Can I reserve an item that shows out of stock?

No at this time only in-stock products can be reserved online.

 

What should I do if an item is out of stock?

Email or contact customer service and we will try to find and order parts for you.

 

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.

 

How do I make sure ACRO received my order?

We will send you a confirmation email letting you know that we have received your order. A staff from the store will contact you once your order is ready to be picked up. Please wait to be called before proceeding to the store for pick up.

 

If the item(s) goes on sale between order placed and order pick up then the price will be adjusted accordingly?

Yes, we will honor the sale price of when the product was ordered or if it has gone on sale since the order was placed.

 

Can I return, refund or exchange an item I reserved online?

Please refer to our return policy for details.